Privacy Policy

Last updated: 23 October 2025

1. Who We Are

The LMD Consultancy provides learning and development mentorship, academic support, and professional consultancy services.

Our website address is www.lmd-consultancy.com

The Data Controller is Dr Francisca Álvarez-Figueroa, Founder, CEO and Lead Consultant.

If you have questions about this policy, please contact:

📧 Email: francisca@lmd-consultancy.com

2. Information We Collect

We may collect and process the following information when you contact or work with us:

• Name and contact details (email address, phone number, country/time zone).
• Programme or subject information (for academic mentorship or consultancy purposes).
• Files or documents you choose to upload (e.g., assignments, research proposals).
• Any messages you send via forms, email, or consultation notes.
• Payment details (only processed securely through trusted payment platforms, if applicable).

We do not collect unnecessary personal data or store information longer than required.

3. How We Use Your Information

Your data is used to:

• Respond to your enquiry or consultation request.
• Provide mentorship, proofreading, or consultancy services.
• Send invoices, agreements, or appointment information.
• Maintain accurate business records and fulfil legal obligations.

We do not sell or share your information with third parties for marketing.

4. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR):

• Consent: when you complete our contact form or agree to a mentorship engagement.
• Contract: when necessary to deliver agreed services.
• Legitimate interests: to manage our business and maintain contact with clients.
• Legal obligation: for tax or accounting compliance.

You may withdraw your consent at any time by emailing us at info@lmd-consultancy.com

5. Data Retention

We keep your personal data for as long as necessary to deliver services and comply with legal requirements.

• Enquiry form data: up to 12 months after last contact.
• Client project files: up to 6 years (for legal and accounting purposes). After this period, data is securely deleted.

6. Data Storage and Security

We take appropriate technical and organizational measures to keep your information secure.

All files and communications are stored in encrypted, password-protected systems and accessible only to the Consultant.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate data.
• Withdraw consent for processing.
• Request a copy of your data in a portable format.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

You can exercise your rights by contacting: info@lmd-consultancy.com

8. Cookies and Website Analytics

• Our website may use limited cookies to improve functionality and performance.
• You can control or disable cookies through your browser settings at any time.
• We do not use cookies for advertising or third-party tracking.

9. Third-Party Services

We may use trusted third parties to support operations, including:

• WordPress.com (website hosting).
• Zoom or Teams (video consultations).
• Google Workspace or Microsoft 365 (secure email and document storage).
• Stripe or PayPal (payment processing, if applicable).

These providers comply with GDPR and maintain their own privacy policies.

10. Updates to This Policy

• We may update this Privacy Policy periodically.
• The latest version will always be available on our website and include the updated date above.

📩 Contact us

If you have any questions or wish to exercise your data rights, please contact:

Dr Francisca Álvarez-Figueroa

📧 francisca@lmd-consultancy.com

🌐 www.lmd-consultancy.com